Wednesday, April 20, 2011

HTC Desire HD - No SIM Card in Phone

Took me few months to realize how bad, as a phone, the HTC Desire HD is...especially if you also have a dodgy carrier that has poor coverage, as I do (CRAZY JONES).

Initially I was very happy with my new toy, because I used it on Internet over WiFi and was fast and reliable and pleasant.

Phone wise, quite crap from the beginning, especially if you are left-handed, you could see a lot of signal attenuation when you want to keep the phone as a phone and talk....this is because the antenna is near the base towards left and when your hand covers it the signal could drops 20%-30% and it could represent the difference between having signal or having NOT....
So moving around the house and handling your phone with your lefty....bad idea and plenty of drop outs.
If you are right handed, it's a bit better, attenuation is only about 10% - still can get NO SIGNAL, just because you cover the antenna....

As they used to say, NOKIA - they KNOW how to MAKE PHONES... tried same thing on my old N95 and attenuation is ZERO, of course...NOKIA knows how to make phones, too bad that they still need to learn things about smartphones. Sometimes you wish Nokia to merge with HTC and conquer the markets...

Enough about Nokia, back to HTC. 
So, until a month ago I had a kinda usable phone, when, suddenly started to loose signal and seconds later a message 'no sim card in phone' was on the screen.
At the beginning, you restart, try to clean the SIM holder, go change your SIM.....nothing helped....only lost time and miscalls.
Sometimes switching to Airplane mode and back worked and I gained back the signal, sometimes restarting one, two times worked, but the thing is that now is working fine and minutes later you are NO SIGNAL, without any warning and the signal is not coming back....phone doesn't try to re-connect...

OF COURSE if you have a super DODGY provider as I have: Crazy Jones - your phone will loose the signal 50 times a day and on top of that if your phone has this issue of not getting the signal back....then you will be without signal for almost all your working day.

The thing is:
If you put 'another telco' SIM in your phone....like Telstra, you barely remember that your phone has a BUG in it, because if you DO NOT loose the signal then you have it...all day long

Anyway, I discussed with my crazy jones guys and they suggested the only thing that I haven't done yet - factory reset. Done it today - same sh...t.

Called again and they said to send the phone for repair, it will take a while, but they will fix it......then I read more on Internet about same issue and found that more than 50% of people that had issue, still have the issue after they've got their phones 'repaired'.....why? because 'repair' means only reflash and not always this is the solution, even if firmware is corrupt or has an issue, many times they re-installed the same version....you know all kind of human negligence....

Next step I WILL TRY to RE-INSTALL the firmware by myself....hopefully I won't brick the phone...still have to pay for it.

Keep you posted about my recent frustration evolution.

If you have suggestions, root cause analysis.....anything about issue...reply or drop me an email.

Regards,
a frustrated webmaster without his favorite phone

21st April 2011 - a new day a new feeling

Not really....the phone is still crap and I have decided to GO ON and DO all the steps to make it working by myself or brick it....
Had enough help desk flavored non-sense and  stupid advices and crap...
Crazy Jones....you suck...no signal coverage and useless help desk.....anyway better than Vodafone nuisance and endless wait....